We have built our website to make sure that everyone is able to access the information and communicate with us in ways that meet their individual needs.

Clear labelling and Plain Language

We use clear labels so visitors know where a link or button is taking them.

We’re committed to using plain English throughout the site to make the information easy to understand. If you think what we have written is not clear please tell us:

Details of the page you were looking at
The information you thought should be clearer
Anything else you think would help us improve.

PDF files

Many of our documents are only available as PDF (Portable Document Format) files. To find out more about PDF files and how to access them, go to: https://get.adobe.com/uk/reader/

Or contact us to request a printed copy.

Text size

Our website is built on a responsive framework. Most browsers allow you to resize the text using your keyboard.

‘Ctrl’ and ‘+’ to zoom in (use ‘Cmd’ and ‘+’ on a Mac)
‘Ctrl’ and ‘–’ to zoom out (use ‘Cmd’ and ‘–’ on a Mac)
‘Ctrl’ and ‘0’ to return the page to normal size (use ‘Cmd’ and ‘0’ on a Mac)

Magnify the screen

If increasing the text size doesn’t make the text easy to see, you could try magnifying your screen. Most computer operating systems allow you to do this.


Images have alt text descriptions explaining what the image is about. This description will be read out by screen readers and will be displayed if you hover your cursor over the image.

Navigating without a mouse

You can use the ‘arrow’ keys to scroll up and down a page. You can also use the space bar to move down and ‘shift’ and ‘space bar’ to move up pages.
You can use the ‘tab’ key to move from one link to the next, in sequence, then press the ‘return/enter’ key to select the link.
You can use the ‘backspace’ key to go back to the previous page.